In a world where business has become globalized, effective communication is essential, and it’s a given that language barriers exist. Whether you’re a healthcare provider, legal professional, or a business seeking to expand internationally, accurate and reliable remote interpretation services are crucial. TrueLanguage and our Partner Powerling are the top providers for handling your remote interpretation needs, offering a wide range of benefits that set us apart from the competition.
Accessible Anytime, Anywhere
At TrueLanguage, we understand that language barriers don’t adhere to a 9-to-5 schedule. That’s why we provide on-demand remote interpretation access by phone or videoconference 24 hours a day, 7 days a week, 365 days a year. Our commitment to accessibility means that you can connect with us from any device – be it a phone, tablet, or computer – without the need for special equipment or rentals. With average connection times ranging from 10 to 25 seconds, you’ll receive prompt assistance whenever you need it.
Tailored Account Options
We believe in customization, and that’s why we offer a suite of personalized account options to suit your specific remote interpretation requirements. Our services include:
- Unique Dial-in Number with Local Area Code: Ensure a local touch for your clients and customers.
- Auto-Attendant: Access our services effortlessly with voice recognition in the top 7 languages.
- Call Intake Questions: Streamline the remote interpretation process with targeted questions.
- Invoicing and Reporting: Keep track of your usage and expenses conveniently.
- Dial-in Numbers for Limited English Proficiency Users (LEPs): Empower LEPs to call directly for remote interpretation services.
Unparalleled Client Support
TrueLanguage is more than just a remote interpretation service. Rather, we’re your partners in communication. Our commitment to your success is evident through the following:
- Implementation Team: Dedicated experts to oversee your onboarding process.
- Client Success Manager: A personal touch to support each client’s unique needs.
- Client Portal: Access your invoices and call data with ease.
- 24/7 Technical and Customer Support: We’re here for you whenever you need assistance.
- Robust Telehealth Capabilities: Seamlessly integrate our services with popular platforms like Zoom, WebEx, Doxy, Doxemity, ECW, and others.
Remote Interpreter Quality Guaranteed
We take remote interpreter quality seriously. Our screening process is rigorous, with only 20% of applicants passing our stringent quality testing. Our remote interpreters feature an average of 8 years of professional interpreting experience, ensuring precision and accuracy in every interaction. Our screening process includes:
- Culture Fit Interview: Ensuring remote interpreters align with our values.
- Third-Party Language Proficiency Test: Evaluating language skills objectively.
- Mock Interpreting Sessions: Assessing real-world application.
- Written Vocabulary Test: Confirming linguistic aptitude.
- Background Checks: Verifying trustworthiness.
- Equipment and Technology Checks: Guaranteeing reliability.
- Orientation: Establishing a strong foundation in the code of ethics and HIPAA compliance.
Ongoing Quality Assurance
Our commitment to excellence doesn’t end with the hiring process. We maintain remote interpreter quality through:
- Continuing Interpreter Education: Keeping our remote interpreters up to date with the latest language trends.
- Internal Call Reviews: Regularly assessing and improving our services.
- Client Call Ratings: Valuing your feedback for continuous improvement.
- ISO 17100 Certification: Demonstrating our commitment to international quality standards.
Unbeatable Value
At TrueLanguage, we understand the importance of predictable pricing. We deliver the best overall value in the industry with:
- Flat Rates: No surprises, no hidden fees.
- No Monthly Minimums: No pressure to meet volume commitments.
- No Minimum Call Duration Charges: Pay only for the time you use.
- No Pricing Tiers: Fair and consistent rates for all.
- One-time Setup and Activation: Get started with a small, one-time fee.
- No Account Administration Costs: Transparent and straightforward pricing.
As you can see, when it comes to remote interpretation services, TrueLanguage stands out as the premier choice. With our unmatched accessibility, tailored account options, exceptional client support, and unwavering commitment to remote interpreter quality and value, we are your trusted partner in breaking down language barriers and facilitating effective communication. Choose TrueLanguage for a seamless, reliable, and cost-effective remote interpretation solution.
